Customer Vervice

Task 1:

Listen to a dialogue between a customer and a restaurant manager. Answer the questions below.

1. What product or service does the customer enquire about? What are her general requirements?

Family dinner reserving. Her parents forty anniversary of wedding. 30. June 5th.

2. What are the specific items that the customer would like to have included in her order? How will the manager accommodate those needs?

Private dining room. 30 persons. June 5th. Friday. 18 adults including her 84-year grandmother be in the wheel chair, and 12 children from 4 months to 10 years.

Vegetarian dish? They have many vegetarians started from appetizers. realonweal A large  cake.

3. Underline the items from the menu that are not mentioned in the conversation:

• mini pizzas • drinks • steak • Caesar salad • cream filling

4. What is the final order that the manager wants the customer to confirm?

 three appetizers,green salad, vegetarian revioly,veal on tran, dessert, serviced family style, 18 adults and 12 children, cake.

5. How and when will the order be finalized?

After the waiter call the lady back one hour later, and confirm the total costs of the dinner.

6. How would you describe the manager’s style of customer service? Give reasons.

Very specialized and considerable for the customer. 

Mary lee. 5554886666

Task 2:

Listen to the recording again. Record the phrases and expressions you hear. Then, with a partner, add your own expressions to the list.

Asking for information: How may I help you? I'd like to know  if

Clarifying information: Yes  we do. so. what was it?

Changing the topic: that true, but... I guest, but. let's talk about the deserve.

Closing the conversation:I'll wait the back of you. let me sure I got is right.

Task 3:

Locate information relating to each of the situations above. Go to the home page of the Ontario Ministry of Small Business and Consumer Services, and then click on then Your Rights. There are four categories, within your groups, write a quick summary, and then present your findings to the class.