Abbreviation

When we take notes on information we hear over the phone, we often need to write down the information quickly. The use of abbreviations is a helpful strategy while taking messages.

Task 1:

Write the full word or expression (or meaning) beside each abbreviation below. Add other abbreviations (and their meanings) you commonly use or would like to know the meaning of. Share them with the class.

1. AGM     annual general meeting               13. RSVP    respond soon via plan

2. apt.        adjective, apartment                   14. ste.        suite

3. asap       as soon as possible                   15. urg.        urgent

4. co.         company                                   16. w/          with

5. ext.        extension                                   17. w/o        without

6. FYI       for youth initiative                       18. cc.         Closed Caption

7. inv.       invoice                                        19. e.g.        example

8. mo.       month method of operating          21. etc.        et cetera and so on

9. no. or #  number                                      22. i.e.         it is

10. mt.      meeting machine translate             23. vs.        versus

11. N/A      not applicable                            24. p.s.       Post Scriptum

12. impt.    important                                   25. n.b.       take notice

                                      Telephone Phrasal Verbs

Task 2:

The following are common phrasal verbs we often use while on the telephone. Match the correct meaning with each phrasal verb.

1. hold on                                            g	a. put the receiver down
2. put (a call) through                           e	b. return someone’s call
3. get through                                       j	c. answer a call, lift the receiver to take a call
4. hang up                                           a	d. stop talking on the phone
5. call up                                              l	e. connect one caller to another
6. hang on                                           m	f. deactivate (a cell phone)
7. call back                                          b	g. wait
8. pick up                                            c	h. talk louder
9. get off (the phone)                           id	i. to be disconnected abruptly during a telephone conversation
10. get back to (someone)                     k	j. to be connected to someone on the phone
11. cut off                                          di	k. return someone’s call
12. switch off/turn off                          f	l. make a telephone call
13. speak up                                        h	m. Wait

 Task 3:

 Some phrasal verbs are separable (e.g., call someone back); others are not. Complete the chart below by putting the phrasal verbs above under the correct column.

                                                                                           

Separable	Not separable
2. Put a call through	1. hold on
hand up	3.get through
hand on
call up
4. hang up	6. hang on
12. switch off/turn off	7. call back
	8.pick up
	9. get off
	10. get back to
	11. cut off
	13. speak up